Each piece is handmade by me and due to this, some variations may occur between each piece and the product photograph. This may differ in color, texture, or size. I have tried to photograph as accurately as possible. Any irregularities are reflected in the price and I try my hardest to list them in the description or in photos. I hold my work to high-quality control standards. Any surface flaws that make the cut are meant to be enjoyed and add individuality to your piece.
I do not accept returns. If your piece arrives broken beyond repair I will refund your order 100%. Repairable damages will be evaluated on a case by case basis. These are both rare occurrences but my packing skills will always be at the mercy of the many hands a package goes through to reach its final destination.
If an item is marked as delivered but you have not received the item I can not refund the cost, sorry I'm not Jeff Bezos. However, I will work with you and the postal carrier to submit any missing mail/insurance claims necessary. This hasn't happened yet ☻ but we recently moved to a Bermuda Triangle of miss-delivered packages so this is heavily on my radar.